Return Policy


Payment Options

We accept American Express, Visa, Mastercard, and Discover.


Returns and Exchanges

Change of heart? We are happy to issue store credit or exchange unused merchandise that is in the same condition as the time of purchase and in the original packaging. Receipt of sale is required.

We have a 14-day return policy. Unfortunately, we don’t offer store credit or exchanges after 14 days or if the merchandise shows signs of use, damage, or is missing parts not due to our error. We also can't issue store credit for gift cards, personalized merchandise, some health/personal care items, or perishable goods. Only regular priced items may be issued store credit or exchanged.

To return an item, please send (via traceable mail) the unused item(s) with the original receipt and packaging to:

Paloma & Co

2705 Bammel Lane
 Houston, TX 77098

Please note that return shipping charges are the purchaser’s responsibility unless the item received is incorrect or damaged. In that case, please contact us prior to sending the item back so we can provide you with a return shipping label and expedite your replacement order.


Art and Antiques

All original art and antique purchases are final sale.

 

Custom & Special Orders

All custom and special orders are final sale.


Returns for Damaged/Defective Products

If you received an item that is damaged or defective, please call us at (713) 637-4310 or email [email protected]


Order Cancellations

We accept cancellations on orders that have not been processed or shipped within 48 hours. Please call (713) 637-4310 or email [email protected]


Local Approvals (Houston)

Give us a call at (713) 637-4310 and we'll arrange for you to try selected items on approval for 24 hours. If the item is returned to us damaged in any way, we will charge the card for the full amount of the item.